Return Policy
Non-Personalized / Blank Items
Non-personalized / blank items can be returned for a full refund within 15 days of the purchase date. To be eligible for a refund, the item must be returned in new, unused condition along with all original packaging material it arrived in. To initiate a return, please email us with your return request to receive a return authorization number (RMA). Returns received without prior authorization (RMA) will not be processed.
Personalized / Engraved Items
We are unable accept returns for engraved / personalized items.
OUR SATISFACTION GURNTEE: If you are not satisfied with your purchase and believe it is attributable to a manufacturing defect or an engraving error (other from the instances listed in) please contact us via email email within 5 business days of receiving the item(s) along with a description and images showing the issue so that a determination can be made whether a replacement item or a refund may be warranted.
We go to great lengths to ensure that your engraved product comes out looking the best it can. However, certain circumstances are beyond our control. Please note that DecanterEngraving.com is not responsible for:
- Spelling, punctuation or grammatical errors made or missed by the customer during the proofing process
- Errors in artwork submitted by the customer
- Errors in user-selected/approved options such as product type, artwork size or artwork positioning etc.
Please note that most crystal products in our selection are hand crafted at some stage of the original manufacturing process and therefore may have small imperfections which in most cases should not be considered flaws but a natural result of hand-crafting (unrelated to the engraving process). While we carefully inspect each item for any potential flaws before engraving, we cannot be responsible for minor imperfections inherent in hand crafted crystal products.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
DecanterEngraving.com - Returns
165 E 89 ST - STE 2E
New York, New York 10128
United States
